Canteen and Online Payments
The School uses an online payment service for school meals and trips called ParentPay. Emails are sent out early in September to all parents with usernames and passwords and how to access and use the system. If you have not received this email, please inform the school office on 01372 818123 where we can check your email address.
Once you have received the details, you will be able to login to www.parentpay.com and load credit on to the school till system for your child to use.
Click here for a short video demo
Click here for the Parent Help Website
If you have any further questions relating to online payments, please feel free to contact the Assistant School Business Manager by emailing email@example.com. If you have a technical question or issue please contact ICT Support on firstname.lastname@example.org.
• When can I log in to my account?
Once you have received your activation letter from school with your activation login details you’ll be able to activate your account and start making payments.
• Which cards can I use?
ParentPay accepts MasterCard and Visa credit cards, and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. Some schools may limit the use of credit cards for some transactions; you will be informed by the school directly of any such restrictions.
• Is it safe to make payments on the internet?
Yes. ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the school have access to your card details.
• How can I check that it’s secure?
Standard website addresses begin with http; the address for a secure site will always begin with https. You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.
• What about our personal information?
ParentPay holds a very limited amount of information about you and your child solely for the purpose of administering your account; however ParentPay does not use your personal information other than for supporting the school. We do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 1998.
ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 0845 257 5540.
• I don’t have a home PC so how can I use ParentPay?
It is available on all smart phones as an app that you can download. If you can't access it for any reason please do give the School a call.